FAQ
How long does it take for products to be delivered?
How long does delivery take?
Delivery times may vary depending on the location of the warehouse from which the product is shipped and the destination country.For shipments from China-based warehouses, the estimated delivery time is between 5 to 20 business days.For products shipped from local or regional warehouses, delivery typically takes 3 to 7 business days.All orders are shipped with a tracking number, and you will receive updates throughout the shipping process.
How is product stock availability tracked?
The stock availability of our products is automatically updated through integrated systems connected with our suppliers. Each product’s current stock quantity is monitored regularly, and items that go out of stock are immediately marked as “Out of Stock” or removed from the website in real time.This ensures that only products that are actually available are displayed to our customers, minimizing the risk of ordering unavailable items.
What is your return and exchange policy?
Return and exchange policies may vary depending on the supplier of the product. Each item is subject to the specific return and exchange terms set by its supplier.If you would like to request a return or exchange, please contact us first. Based on your request, we will provide you with the relevant return/exchange conditions for the product and assist you throughout the process to ensure a smooth experience.
Are the products original and under warranty?
Yes, all the products listed on our website are sourced exclusively from reliable and authorized suppliers. Since we work with suppliers through official agreements, we only offer original products.Warranty availability may vary depending on the product type and the supplier. You can find detailed warranty information on each product page or by contacting our support team.
How can I track my order?
After your order is shipped, a tracking number provided by our suppliers will be sent to you. You can use this number to easily track your shipment through the carrier’s official website or via our order tracking page.
What should I do if my product is damaged during shipping?
If your product was damaged during shipping, please take clear photos of the item and contact our customer service as soon as possible. Once your request is reviewed, we will initiate a refund, replacement, or compensation process. To speed up the resolution, please provide your order number along with the photos of the damaged product.
What should I do if I find missing or incorrect information in a product description?
If you notice any missing or incorrect details on a product page, please contact us. Our support team will review the issue and make the necessary updates as soon as possible. Providing accurate information and ensuring customer satisfaction are our top priorities.
My order arrived incomplete or incorrect. What should I do?
If your order arrived incomplete or incorrect, don’t worry — customer satisfaction is our top priority. Please contact our customer service team and provide detailed information about the issue.Our team will review your order and offer a solution as quickly as possible.You can reach us via our contact page or contact with our live support team.
I want to cancel my order. What should I do?
If you wish to cancel your order, please contact our customer support team as soon as possible.
If your order has not yet been processed or shipped, cancellation is usually possible.
Our support team will review the status of your order and proceed with the cancellation if eligible.
You will be informed about the refund process and any possible deductions, if applicable.
