Refund and Returns Policy
General Information
Customer satisfaction is our top priority. All products offered on our site go through quality control processes. However, in rare cases, issues may arise during delivery or due to product-related problems. In such cases, you may request a return or refund under the conditions outlined below.
Conditions for Refund and Return
You may request a refund or return in the following cases:
Damaged or Defective Products
If the product arrives seriously damaged or does not function as intended, a full refund or reshipment will be issued. Photo or video proof may be required.
(some of our suppliers – contact us for details)
Incorrect or Missing Items
If you receive an incorrect product or part of your order is missing, we will provide either a replacement or a full/partial refund.
(some of our suppliers – contact us for details)
Undelivered Orders
If the package was not delivered according to the tracking information, the customer may be required to provide an official “non-delivery” notice from the local postal service.
(some of our suppliers – contact us for details)
Delayed Deliveries
If your order is not delivered within the maximum estimated timeframe (e.g., 60 days), a refund can be requested.
(some of our suppliers – contact us for details)
Non-Refundable Situations
Refunds or returns will not be issued in the following cases:
Dissatisfaction with the product due to subjective reasons
Orders with incorrect or incomplete shipping addresses
Undeliverable shipments due to customer absence or address issues
Customized or personalized items (e.g., engraved or name-printed)
Shipments that are rejected, held, or destroyed by customs authorities(some of our suppliers – contact us for details)
Damages resulting from improper use by the customer
How to Submit a Return Request
Contact Us: Please contact us within 7 days of receiving your order.
Provide Information: Include your order number, product name, and a detailed description of the issue.
Send Proof: Submit clear photos and/or videos showing the defect or issue.
Review Process: Our team will review your request and respond within 2–3 business days.
Product Return Procedure
Pre-Approval Required: Returns sent without prior approval will not be accepted.
Shipping Costs: If the return is due to our error, we will cover the return shipping cost. Otherwise, the customer is responsible.
Product Condition: Returned items must be unused, in original packaging, and include all accessories.
Refund Processing Time
Once your return is approved and the product is received, your refund will be processed within 5–10 business days via your original payment method. This period may vary depending on your bank.
Shipping and Responsibility
A tracking number will be provided after the item is shipped.
If the tracking system shows that the product has been delivered, it is considered delivered.
Customers are responsible for tracking their shipments.
If the carrier confirms a lost shipment, a full refund will be provided.(some of our suppliers – contact us for details)
Special Circumstances
For certain products, return and shipping procedures may be handled directly by the manufacturer or fulfillment partner. In such cases, delivery times, documentation, and refund procedures may vary.
(some of our suppliers – contact us for details)
